Desktop & user support
How does it work?
Your employees are your most valuable and typically your most expensive investment which is why slowing them down with IT issues is a huge business loss. Businesses that rely on ZenTec Network Solutions to manage their IT infrastructure and support of the end users gain the confidence in knowing rapid helpdesk assistance from expert engineers is just a call or a click away. Our team offers a broad range of services to keep your team productive:
- Onsite and Remote Support
Give our friendly team a call, email or simply schedule an appointment to get your IT issues fixed. We use powerful software to share your screen and get you help with a minimal wait.
- Workstation Management and Monitoring
Rest assured knowing that our advanced monitoring software checks your devices 24 hours per day, automatically alerting us to start working on your problems before they interrupt your work.
- Mobile Device Support
Let us help you organise, configure, update, and secure your mobile or smart devices. We can help you access your company data from anywhere and lock down devices if they are lost or stolen.
- Antivirus, Backup and Security
Keep your workstations secure and protected from viruses, spyware, malware, prying eyes, or thieves. Know where your machines are at all time and keep your data backed up.
- IT Inventory and Tracking
We manage your IT inventory and document your systems so that you can keep track of what you have and where it is. Stop worrying about where your machines are and start receiving a monthly report on their status, health, location, and configuration.
- Workstation Upgrades and Replacements
Thanks to our advanced monitoring system you will know when it is time to upgrade or replace your workstation fleet. We will take care of the whole process and make it seamless by helping you select the right equipment then on board it with minimal user impact.
- Application Support
We can help you get your applications setup and performing in their optimal state which will increase the productivity of your staff.